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Maitre d Hotel - London

The Pembroke Club, City of Westminster

Maitre d Hotel - London

Salary not available. View on company website.

The Pembroke Club, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted today, 10 May | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: b086908ff1f54c8d8d9ba1d5981f0ef1

Location ref: City of Westminster

Full Job Description

  • Act as the primary host, leader and ambassador for the restaurant floor, delivering a warm, polished, and personalised welcome to members and guests
  • Take full ownership of the restaurant floor, ensuring service is fluid, attentive, and aligned with the club's standards
  • Manage and oversee reservations, table allocation, and seating plans to optimise flow and enhance the member experience
  • Build and maintain strong relationships with members, recognising preferences and anticipating needs
  • Lead and coordinate the front-of-house team during service, ensuring clarity, pace, and attention to detail
  • Conduct daily briefings, ensuring the team is informed on bookings, VIPs, and operational priorities
  • Handle member requests, feedback, and complaints with discretion, professionalism, and efficiency
  • Work closely with the kitchen, reception, reservation and bar teams to ensure seamless communication and service delivery
  • Oversee the presentation and readiness of the restaurant, maintaining an exceptional standard at all times
  • Support recruitment, training, and development of the front-of-house team
  • Monitor reservations trends, guest flow, and service patterns to inform operational decisions
  • Uphold all health, safety, and licensing requirements
  • Collaborate with the Club Manager on service evolution, member engagement, and overall restaurant performance

    Proven experience as a Ma tre d', Head Host, or senior floor leader in a luxury restaurant, hotel, or private members' club
  • Exceptional hosting skills with a natural ability to engage and build rapport with a discerning clientele
  • Strong understanding of reservations systems, table management, and service flow optimisation
  • Demonstrated leadership capability, with experience managing and motivating front-of-house teams
  • Impeccable attention to detail and commitment to delivering elevated service standards
  • Calm, confident, and solutions-oriented approach in a high-pressure environment
  • Excellent communication and interpersonal skills
  • Professional presence with immaculate grooming and presentation
  • High level of discretion and sensitivity to the expectations of a private members' environment
  • Flexibility to work evenings, weekends, and peak service periods

    Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
    • With striking views across Buckingham Palace Gardens and Hyde Park, The Dining Room is the club's flagship restaurant, stretching three exquisitely finished rooms and serving a selection of the finest Mediterranean fare from breakfast to dinner.

  • Best-in-class salary
  • Family meal on shift
  • Industry-leading Learning & Development opportunities
  • Pension scheme - including employer contributions.
  • Annual staff award ceremony and party
  • More benefits to be set up as we open

Direct job link

https://www.jobs24.co.uk/job/maitre-d-hotel-london-126821309
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