Maintenance Service Manager (Maternity Cover)

Reporting to the Head of Property Services, the role requires leadership responsibility and organisational oversight of the Property Services Admin Team and to the proactive development and mentoring of the Senior Maintenance Co-Ordinator.,

• Oversee the day-to-day operations of the Property Services Admin Team
• Carry out 1-2-1's and other HR Related tasks
• Overseeing the on boarding and induction of new staff and embedding them into the role
• Seek to develop and lead the organisational function of the Property Services Admin Team
• Act as a point of referral and to collate information on any external issues/complaints received into
• Property Services Admin Team for the Head of Property Services
• Act as a role model within the business and champion the values that are agreed to be core to our corporate purpose and culture
• Work alongside the field-based management team to reach united tasks/goals/KPI's
• Work alongside the wider THN team to reach united tasks/goals/KPI's
• Be an active change agent, seeking to support and promote a culture of continuous improvement
Key Functions within Property Services Admin Team:
• Overseeing and organising the efficient and effective management of maintenance and cleaning in all properties
• Proactively update and evolve with the Property Services Admin Teams processes and procedures
• Providing daily/weekly detailed reports to the Head of Property Services on voids, reactive repairs, performance, KPI's and any ongoing projects
• Organise the working functions of the Property Services Admin Team to improve/enhance the outward performance of the team
• Work and support Delivery Team in returning keys to managing agents/landlords
• Overseeing the organisation of communal area refurbishment projects from within the Property Services Admin Team
Relationships - Who will I be working / engaging with? Internal:
• Property Services Department
• Landlord Partnerships Department
• Delivery Department
  
  Organisational skills within an admin team
• Ability to lead a team
• Be commercial; recognising the financial and operational limitations we operate within
• Ability to mentor others
• Confident communicator
• Extremely well organised
• Able to work well under pressure
• Good at multi-tasking
• The ability to prioritize
• Able to work alone and part of a team
Knowledge:
• Knowledge of leading and organising an admin team is essential
• Knowledge of a maintenance is preferable but not essential
Behaviour:
• A leader by example, showing both organisational and leadership as well as keen eye for detail and quality
• Methodical in approach to ensure everything is done accurately and comprehensively
• Keen to support colleagues and ensure business is working cohesively and to the same objectives
• Resilient and able deal with people who are complex and sometimes challenging.
• Keen to support colleagues and ensure business is working cohesively and to the same objectives.
• Keen on strong compliance culture
• Able to work without direction
• Adaptability and being prepared to help out if circumstances require.
• Keen to lead by example.
• We would expect you at all times to:
+ act with integrity + act with due skill, care and diligence + act with professionalism + be open and co-operative with colleagues + act with compassion to those both within the Company and those who we support in the accommodation Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .