Maintenance Coordinator

The Maintenance Coordinator is pro-active and organised ensuring all works are allocated and completed within the given timescales, and all customers are satisfied with the service provided.,

• Void management in a specific area, ensuring that our contractual void times are met
• Scheduling reactive repairs in accordance with our service level agreements
• Managing damp and mould cases effectively through to completion
• Review move out reports, extracting works and raising work orders
• Scheduling maintenance and cleaning operatives' diaries to ensure maximum efficiency
• Checking Ready for Occupation Reports to ensure our standards are being met
• General Enquiries- Internal and External Stakeholders
• Speaking to Agents/Landlords/External Contractors
• Sourcing and Collating 3rd Party Contractor Directory
• Assisting with property compliance
• Answering telephone calls in a timely manner
• Significant works orders- completion of forms
• Compliance with no-lone worker list before any works are scheduled
• Deputising/supporting other team members as and when required
  
  The role holder should enjoy customer interaction and have the ability to articulate a situation, and have a professional, personable and adaptable style., Previous experience of working within a maintenance department as a despatcher or co-ordinator
• A demonstrable working knowledge of maintenance tasks
• Experience of working in a fast-paced environment
• Common sense approach
• Excellent planning skills
• Ability to engage people and build strong working relationships with trades, colleagues, client, and managers
• Good telephone manner - proven experience in managing telephone enquiries from field-based colleagues /customer enquiries
• Excellent communication, organisation, and customer service skills
• Problem solving skills, analytical capability
• Ability to work under pressure and handle challenging situations
• IT skills
• Ability to retain information in a fast-paced environment
Desirable:
• Experience of social housing
• Knowledge of various trades
• Interest in Property DIY
• Knowledge of property compliance
• Some exposure to property maintenance
• Some knowledge of social housing/HMOs
• Approachable and friendly
• Empathetic and supportive of service users while recognising the need to uphold and adhere to rules.
• Resilient and able deal with people who are complex and sometimes challenging.
• Methodical in approach to ensure everything is done accurately and comprehensively.
• Keen to support colleagues and ensure business is working cohesively and to the same objectives.
• Keen on strong compliance culture.
• Able to work without direction.
• Adaptability and being prepared to help out if circumstances require.
• Keen to lead by example.
• We would expect you at all times to:
+ act with integrity + act with due skill, care and diligence + act with professionalism + be open and co-operative with colleagues + act with compassion to those both within the Company and those who we support in the accommodation Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .