Maintenance and Compliance Administrator

Behind every repair, inspection and compliance check is a person who needs to feel safe and comfortable in their home. This role gives you the opportunity to make that difference. You'll bring together residents, colleagues and contractors, helping ensure issues are dealt with effectively and that our properties remain safe and well maintained.

For someone who is organised, approachable and motivated to develop their career in housing and property services, this is a role where you can learn, take ownership and have a genuine impact

What your week may look like

Coordinating repairs and helping make sure they are completed within agreed timescales.

Speaking with residents and managers about repairs and keeping them updated.

Liaising with contractors and monitoring outstanding works.

Planning diaries and workloads for repairs operatives.

Keeping maintenance and compliance records accurate and up to date.

Supporting property inspections and following up any actions identified.

Reviewing repairs, voids and compliance information to identify where the service can improve.

Working alongside colleagues to help ensure our homes remain safe, compliant and well maintained.

What we can offer you

Working with You Matter comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development.

For a full list of benefits see here: Careers Page | You Matter.

The skills we are looking for

EXPERIENCE

Coordinating repairs, maintenance activities or contractor workloads.

Communicating positively with residents, colleagues and contractors.

Monitoring jobs and following actions through to completion.

Maintaining accurate records, spreadsheets or property information.

Working to deadlines and managing competing priorities.

Supporting health and safety, property compliance or inspection activities.

Providing good customer service, particularly when dealing with repairs or sensitive situations.

Identifying problems and taking a proactive approach to finding solutions.

KNOWLEDGE

Repairs and property maintenance, including how repairs are reported, prioritised and followed through to completion.

Basic health and safety principles within a housing, property or facilities environment.

The importance of property compliance, including areas such as fire safety, gas, electrical safety and water hygiene.

Working effectively with contractors and maintenance teams.

The importance of keeping accurate records and maintaining reliable property and compliance information.

Customer service, with an understanding of how a good repairs service can affect a resident's experience of their home.

COMMUNICATION

Confident and direct communicator

Able to hold contractors, operatives and colleagues to account

Strong written and verbal communication skills for reporting and record-keeping

EMPATHY and RESPECT

Understands the impact of property standards on residents

Maintains a respectful and professional approach when working across services

COMMITMENT

Takes clear ownership of outcomes and follows tasks through to completion

Maintains high standards and does not pass problems on

ORGANISATION

Organised with the ability to manage multiple priorities

Strong attention to detail and ability to track ongoing work

COMPUTER LITERACY

Able to maintain accurate records within repairs and compliance systems

Confident using systems to monitor performance and produce reports

What is a nice to have

Carpentry and joinery, including door repairs to ensure compliance with fire regulations

Electrical awareness or electrical maintenance