Main Reception and PALS Team Leader

An exciting opportunity has arisen to work with the current post holder grow and develop the busy Main reception at UHCW alongside supporting the PALS team. Working closely with the Head of Patient Relations the post holder will ensure the provision of a comprehensive, professional, high quality and cost effective Main Reception service across the Trust. The post-holder will also work with the PALS Coordinator to support the PALS function., The post holder will lead Main Reception team in activities that include the following key areas of responsibility:

• To ensure that the Main Reception is supported to be a fully functioning team 7 days a week, 0700 - 2000, 365 days per year.
• To manage the Main Reception desk at University Hospitals, Coventry including the rota and line management of the team.
• To continue to develop the main reception function and support senior members of staff across wards and departments to enable a high standard of service for all visitors to the hospital.
• To provide elements of cover for the PALS Co-ordinator during periods of leave in the day- to-day guidance to staff involved in PALS enquiries.
• The postholder will lead the administration of new processes and procedures within the department and ensure robust auditing processes are in place to ensure compliance with and adherence to standard operating procedures, national requirements and best practice.
  
  University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk) By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.