Main Gate Receptionist

Working at the heart of the Contractor Control Office, you'll support the safe delivery of essential services by maintaining accurate records, managing contractor access, and upholding high standards of health and safety. Your efforts will have a positive impact on colleagues, visitors, and the wider community by ensuring a safe and compliant site for everyone.
What you'll do as a Main Gate Receptionist
You'll be entrusted to:
Manage contractor inductions, ensuring all individuals complete required health and safety briefings annually
Maintain accurate records and spreadsheets to support audit requirements and compliance
Verify contractor arrivals, sign-in processes, and on-site working locations
Update and manage systems such as TOPdesk, ensuring records are current and accessible
Issue contractor passes and lanyards in line with compliance requirements
Monitor and report daily contractor numbers to relevant stakeholders
Provide administrative and front desk support, including handling queries, emails, and phone calls

As a Main Gate Receptionist in our Defence team, you'll play a key role in ensuring all contractors on site are inducted, compliant, and safe. Your work helps create a secure and well-managed environment where operations run smoothly and responsibly., Strong customer service skills with a proactive and professional approach
Excellent communication skills, both written and verbal
Good working knowledge of Microsoft Office, including Outlook, Word, and Excel
Strong attention to detail and ability to maintain accurate records
Ability to manage competing priorities and stay composed under pressure, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Location: Defence Academy of the United Kingdom, SN6 8LA Salary: Competitive plus benefits Schedule: Perm/PT/22.5 hours
- Monday
- Friday 7.30am-12.00pm
Ready to impact a better future?, Discover all you need to keep growing
We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
What we offer
Holidays: Competitive Holiday package
Pension: Up to 6% contributory pension scheme
Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.