Mailroom Supervisor

We are seeking a dedicated Mailroom Supervisor, at HMRC Bristol to manage and oversee the day-to-day operations of our mailroom services. You will lead a team of operatives, ensuring an exceptional guest experience aligned with client specifications, while upholding the highest standards of safety, compliance, and performance. What you'll do:

• Oversee all mailroom operations, ensuring services meet contractual and client expectations.
• Manage and support mailroom staff, ensuring their safety and wellbeing.
• Ensure compliance with company and client policies, including health & safety, security, infection control, and COSHH regulations.
• Wear appropriate uniform and PPE at all times.
• Deliver staff training on operational, legal, and client-specific procedures.
• Conduct regular audits to ensure service standards and compliance.
• Maintain and update mailroom software systems and complete administrative tasks as required.
• Report building defects and equipment faults promptly.
• Coordinate supplies ordering and distribution.
• Liaise regularly with the client and attend team/client meetings.
• Lead staff briefings and collect payroll-related information.
  
  Previous experience in a mailroom environment.
• Basic literacy and numeracy.
• Proficient in using computers and relevant software.
• Strong customer service and communication skills.
Desirable
• Previous supervisory experience.
• NVQ or equivalent qualification in facilities or support services.
  
  37.5 hours per week
• Monday to Friday - 0700 - 1500, 0900 - 1700
• £13.66 per hour
Check your local transport links here: Plan Your Journey | Traveline, Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:
• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day