Mailroom Operator

We are seeking a Mailroom Operator to play a vital role in supporting daily operations within a professional Birmingham office environment. This position sits at the heart of back-of-house services, ensuring the accurate handling of client mail, documentation, and related support services while consistently delivering excellent customer service.,

• Receive, sort, and distribute incoming and outgoing mail.
• Manage courier bookings, receipts, and tracking processes.
• Process archive files and maintain accurate signature movement records.
• Respond to client enquiries both face-to-face and via telephone.
• File and retrieve documents within established filing systems.
• Support meeting room, presentation space, and event setup activities.
• Collect, stock, and replenish catering supplies, cleaning deliveries, and kitchen refreshments.
• Maintain coffee machine supplies and records in line with brand standards and company guidelines.
  
  We are looking for an organised, proactive, and customer-focused individual who thrives in a fast-paced environment.
The successful candidate will be detail-oriented, adaptable, and committed to maintaining high standards of service, professionalism, and workplace presentation while supporting a collaborative team culture.,
• Previous mailroom-related experience preferred but not essential.
• Computer literate with confidence using Microsoft Office, communication and collaboration tools, and web-based systems.
• Strong verbal communication and telephone skills.
• Customer-focused, organised, and professional approach.
• Ability to work effectively within a team environment.
• Knowledge of UK and international mailing arrangements.
• Ability to work efficiently and accurately, particularly when handling time-sensitive items.
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing Please click on the following link for more information on this role: If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link