Macmillan Information and Support Manager Lead

The post holder will be responsible for ensuring the provision of a high-quality, accessible information and support service for patients with cancer, their carers, families, and all those affected by cancer. This will include facilitating access to accurate, up-to-date information and delivering compassionate, person-centred support in line with Macmillan Cancer Support principles. The successful candidate will work proactively with a range of internal and external stakeholders, developing effective links with local and national information and support providers to ensure an integrated and responsive service. The role will also contribute to the strategic development of cancer services within the organisation, supporting service improvement initiatives and projects aimed at enhancing patient experience and improving clinical outcomes. You will have day-to-day operational responsibility for the management of the Macmillan Cancer Information Centre, ensuring the service is delivered efficiently and meets the needs of service users.,

• To manage, supervise and develop a band 5 Macmillan Information and Support Service Deputy Manager.
• To recruit, manage, supervise and develop volunteers/trainees to support the Macmillan Information and Support Counselling service.
• To manage, supervise and apply for funding for the Hypnotherapy service provision to support patient's psychological needs.
• To manage, supervise and develop volunteers working in the Macmillan Cancer Information Centre, ensuring adherence to the standards of good practice outlined by the trust and Macmillan Cancer Support.
• To ensure the use of up to date, high quality information that is relevant and consistent with current best practice in cancer care and treatment.
• To identify new initiatives to enhance service provision, ensuring standards are maintained or improved.
• To maintain effective communication networks and working relationships with other healthcare professionals to ensure that the services provided in the Cancer Information and Support Centre is integrated with, and complementary to, those of the Trust.
• To work in collaboration with other information services personnel and with the Cancer Alliance and the Christie's at Leighton.
• To participate in research, audit and service review, in order to monitor and maintain standards of care.
• , Not exhaustive - See main JD/PS
MANAGERIAL To manage, supervise and develop a band 5 Macmillan Information and Support Service Deputy Manager. To recruit, manage, supervise and develop volunteers/trainees to support the Macmillan Information and Support Counselling service. Responsible for escalation of Safeguarding concerns OPERATIONAL To receive and answer direct queries about all aspects of health, social, practical and psychological care required by those affected by cancer and the worried well (face-to-face, written, telephone and e-mail and video), and signpost and liaise with other staff, seeking advice and referring on as appropriate, in line with operational policies for the Trust,
• Act as a specialist cancer resource providing knowledge and advice for all.
  
  Experience of working within a Macmillan environment
Operational,
• Communication skills at all levels
• Advanced Communications
• Experience writing Standard operating protocols
• Governance evaluations, Specialist Interest in Counselling and psychological support
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area's largest employers. Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System.As part of the national New Hospital Programme, we're reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website. At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.