M365 Infrastructure Team Lead

Are you an experienced Microsoft 365 professional ready to step into a leadership role where you can make a real impact? Do you enjoy guiding teams, shaping strategy, and delivering secure, modern digital services?

If so, this could be the perfect opportunity for you. As our M365 Infrastructure Team Lead, you'll lead a talented team of engineers and take ownership of our Microsoft 365 platform. You'll help shape how we use technology across the organisation, ensuring services are secure, efficient and ready for the future, supporting over 5,000 users across the NHSBSA.

What do we offer?

Hybrid working - offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.

27 days leave (increasing with length of service) plus 8 bank holidays.

Opportunities for development

Active wellbeing and inclusion networks

Excellent pension

Various salary sacrifice schemes

Employee Assistance programme, offering free 24/7 support for you and your loved ones, In this role, you will:

Lead the administration, governance, and continuous improvement of the Microsoft 365 platform

Manage and mentor a team of M365 engineers, supporting their development and performance

Oversee core services including Entra ID, Exchange Online, SharePoint, Teams, Intune and the Power Platform

Ensure strong security and compliance across the estate using Microsoft Defender and Purview, including DLP and information protection

Act as the senior subject matter expert for all M365-related matters and technical decisions

Translate business needs into scalable, secure technical solutions

Monitor service health, performance and compliance, driving improvements where needed

Build strong relationships with internal teams, stakeholders and external suppliers

Lead on service improvements, innovation workshops and major problem resolution

Contribute to and deliver the M365 strategy and roadmap

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.

As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.

We are people connected to care.