M&E Executive

As a Meetings & Events (M&E) Executive you'll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! As part of vibrant team you'll be supporting a cluster of hotels to ensure that all M&E customer enquiries are dealt with efficiently. If you're our ideal M&E Executive, you will:

• Be yourself
• Produce timely and accurate proposals for all meeting & event enquiries
• Develop strong client relationships to increase enquiries and business opportunities
• Work closely with operational teams across your cluster of hotels to ensure we capture every detail
• Gather feedback from clients - we love repeat business Produce contracts, function sheets and issue invoices to customers
• Have a genuine passion for hospitality, sales and delivering first-class customer service.
Day-to-day:
• Respond professionally to telephone and email enquiries in timely manner, according to our department methods and standards
• Ensure good diary management is implemented in-line with sales strategy
• Upsell to enquiries where possible (food & beverages, syndicate room, bedrooms, leisure facilities, etc.)
• Create and update bookings ensuring as much detail as possible is inputted
• Offer and conduct show rounds to prospective client enquiries to maximise our chance of winning the business
• Proactively follow-up on existing enquiries to drive booking conversion
• Prepare and issue proposals, contracts and invoices
• Ensure compliance with company standards and strive to achieve targets
• Obtain correct booking details from clients in writing. Ensure that all booking details are clearly communicated to clients and in-house departments; professionally and inside time deadlines
• Deal with all customer requests and queries promptly and effectively via emails, telephone or face-to-face
• Manage guest complaints in a friendly manner, ensuring guest satisfaction at all times
• Conduct regular competitor checks to ensure you have a good understanding of our market and pricing strategy
• Liaise with other hotel departments to ensure we are all working towards the same goals
• Participate in training and be the best you can be in your role - there is a huge amount of training available to you if you want to build a career
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. We have support on tap, so expect top-notch L&D programmes, practical training and clear progression within our vibrant and dynamic team. Our Story Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years'; there's never been a more exciting time to join us! Some of the perks you could enjoy include:
• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you've been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Free hot lunches in the employee canteen
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression
Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you're part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!