Lymphoedema Coordinator

This is an exciting opportunity to join our Specialist Lymphoedema Service as a key member of the team, providing maternity leave cover in a varied, fast-paced and rewarding role. As the central point of coordination for administrative processes, you will oversee and manage all aspects of the patient pathway, working closely with clinicians and a wide range of partners across the health and care system. You will be responsible for coordinating the day-to-day business and administrative functions of the service, including managing clinical diaries and clinics, arranging patient prescriptions, and ordering specialist garments and equipment. It is ideal for a proactive, highly organised individual who enjoys making a meaningful difference behind the scenes and thrives in a collaborative healthcare environment., Independently manages and coordinates the administrative, operational and service delivery functions of the Lymphoedema Service, ensuring an efficient, patient-centred service with minimal supervision. Key responsibilities include:

• Service Coordination & Administration: Overseeing clinic scheduling, diary management, staff allocation, waiting lists, referrals, patient bookings, meetings, training events, and maintenance of accurate records within SystmOne and other systems.
• Patient & Referrer Support: Acting as the first point of contact for patients, carers, clinicians and external agencies, managing enquiries, signposting, referrals, and escalating clinical concerns appropriately.
• Waiting List & Caseload Management: Monitoring referrals and waiting lists, investigating delays or breaches, undertaking caseload reviews, and ensuring timely patient follow-up and appointment allocation.
• Clinical Service Support: Coordinating clinics, home visits, equipment prescriptions, transport, interpreters, and communications with patients.
• Resource Management: Ordering clinical and office supplies, managing equipment processes, maintaining service documentation, and ensuring administrative systems and guidance remain up to date.
  
  Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.