Lounge Supervisor - Emirates Lounge

Lounge Supervisor at London Stansted Airport - Emirates Lounge We're experience makers. And relationship builders. And we're hiring Lounge Hosts. Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don't dream it, you live it every day. Here you'll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we're more than just waiters. Be part of something greater. We value diversity, equality, and inclusion. Come on in - the door's open! As a global company, our market is the world - therefore it's only right that our teams reflect all the incredible diversity it has to offer. What you'll do Main Responsibilities -

• Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
• Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
• Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
• Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
• Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times.
  
  Experience in supervising a team is a must
• Front of house and customer facing experience is a must
• An element of food experience
• Highly motivated
• Attention to detail
• Able to work on own initiative within a team environment
Desirable
• Lounge experience
• Airport experience