Logistics Tech Returns Administrator

YUSEN LOGISTICS CO, Wellingborough

Logistics Tech Returns Administrator

£26500

YUSEN LOGISTICS CO, Wellingborough

  • Part time
  • Permanent
  • Onsite working

Posted 1 week ago, 27 Jun | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 096da055c1a04f458ca24e0f870cfe56

Full Job Description

We are looking for a part-time Tech returns Administrator to be based at our site in Wellingborough (NN8 6BS). This role involves two days on-site (Subject to Business Requirements).

As a Tech returns Administrator, you will provide effective, efficient, timely and professional administrative support to meet customer contract requirement. Planning collection / deliveries based on product availability and customer requests. Preparing and processing relevant delivery / collection documents and updating reports. Processing credits for returned orders and answering queries regarding discrepancies., Effectively responding to customers in a timely and professional manner using both email and telephone
- Dealing with customer queries about deliveries and collections
- Effectively investigate customer queries in relation to orders, deliveries or collections undertaking appropriate root cause analysis and a problem-solving approach to identify and resolve issues
- Ensure that all all-relevant reports are sent to the customer at the agreed times
- Escalating potential contentious or disputed issues to the Line Manager /stakeholder at the earliest opportunity.
- Develop and maintain excellent customer relationships, acting as the key customer contact for collection queries
- Maintain and improve current working relationships with all stakeholders, ensuring a professional standard of communication in a timely manner, building trust confidence.
- To ensure all customer records and spreadsheets are updated and shared in accordance with departmental procedures

Knowledge of logistics software or transport management systems
- experience of working within a Administration department
- Excellent Customer Service Skills
- Good, strong communication skills and telephone manner
- Highly organised
- Ability to work under pressure and meet the deadlines
- Excellent attention to detail
- Good IT skills -MS office and excel.
- Experience of working in a fast-paced environment.
-

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of
continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

This is a Full time permanent position offering a salary of £26499.63 (depending on experience).

The working schedule is predominantly Monday to Friday working 08:00 till 16:00, 25 days' holiday (in addition to the bank holidays) and an option of 5 days Volunteering Leave annually
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
-Health cash plan
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition-
- On Site Mental health First Aiders
- Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities

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