Locality Maintenance Manager

The primary function of this role is to carry out all aspects of management responsibilities within reactive repairs. Managing assistant managers / supervisors, Surveyors and direct line of trades staff including providing direct service delivery across the GreenSquareAccords operational area. The role is to assist with meeting our key performance indicators, and specifically that residents are satisfied with the service and quality of the works they receive. There will be a strong focus on DLO daily performance and efficiency to ensure the service delivery is to a high standard. Daily team performance and monitoring is a fundamental part of the role and reporting of monthly KPI`s to evidence performance will be a requirement. Health and safety requirements, quality of the works completed and the overall satisfaction of completed works from the customer will also be closely monitored along with budget accountability and responsibilities. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

You would need to have a professional qualification in a building, construction, or asset management related field Level 3 in a building related subject. Ideally we would like the applicant to have a recognised higher level Health and Safety Qualification i.e., SSSTS or SMSTS. BTEC, HND/HNC, supported by 3 + years relevant experience in a similar role, verbal reasoning, and numerical skills to the equivalent ability level. A degree, or major professional qualification or equivalent ability or vocabulary, verbal reasoning and numerical skills to the equivalent ability level You would need to demostrate that you can manage difficult conversations and conflict effectively, able to delegate and empower others, manage people in line with corporate policies & procedures, e.g. performance, capability, conduct, reward, sickness etc Able to demostrate use of analytical tools such as Excel and Power BI, compile reports to leadership and executives detailing complex technical programme progress or exceptions in a non-complex way. Have the ability to communicate and work with internal and external customers, stakeholders and colleagues at all levels, with varying needs and involve them in the development of services. Show you have experience of working in stressful environments and diffusing, mediating and calming situations and emotional, difficult or distressed people, and have the ability to plan, organise and successfully execute multiple tasks simultaneously with timeliness and accuracy

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are:

• We believe our customer is everything
  
  In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.
-Trust based flexible working and supportive and friendly teams -25 days annual holiday entitlement, increasing to 30 days -One day off for your birthday -Opportunity to buy or sell annual leave -A defined contribution pension scheme GSA matches up to 6% contributions -We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support. -Access to Blue Light discount card membership -Confidential Employee Assistance Programme (EAP). -Cycle to work Scheme -Eligible for occupational sick pay