Lobby Ambassador (Corporate Receptionist

· Warm Welcomes: Host, greet and assist all visitors and colleagues with a professional, concierge-level approach. · Meeting Rooms: Set up and reset meeting rooms and event spaces to specified layouts. · Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes. · Technical Support: Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms · Queue Management: Proactively manage queues to streamline arrival and departure experiences. · Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards. · Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards. · Escorting: Connecting our visitors with where they need to be in the building · Security: Be vigilant at all times, to keep our colleagues and visitors safe Main Duties: · Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures. · Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up. · Routine Checks: Perform floor walks and service audits, logging any necessary work orders. · Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences. · Local Expertise: Provide comprehensive information about local attractions, services, and events. · VIP Services: Ensure VIP guests receive exceptional service and satisfaction. · Query Management: Triage and respond to colleague queries via various platforms, referring them as needed. · Visible Support: Act as a tangible and accessible point of service for all inquiries. · Team Collaboration: Work closely with client's workplace experience teams to support their initiatives, activities and events.

· Experience: Minimum 2 years' in high-end hotels, prestigious corporate workplaces, or premium hospitality. · Communication Skills: Exceptional verbal, written, and interpersonal skills. · Presentation: Immaculate grooming and personal presentation. · Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco. · IT: Ability to handle a high volume of queries over different platforms · Customer Service: "How can I help" mindset - aligned with that of a 5

• hotel
Core Skills: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.