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Lloyds Operating System Director

Lloyds Banking Group, Bristol

Lloyds Operating System Director

Salary not available. View on company website.

Lloyds Banking Group, Bristol

  • Full time
  • Permanent
  • Onsite working

Posted 1 day ago, 25 Jun | Get your application in today.

Closing date: Closing date not specified

Job ref: f1bb473d67ef433990aec3ce6075ad48

Location ref: Bristol

Full Job Description

  • Lead the development and continuous evolution of the Lloyds Digital Operating System (LloydsOS), creating a unified, scalable platform that underpins the Group's digital customer experience.
  • Define and deliver the digital product vision and strategy for the Lloyds Banking app, ensuring alignment across brands, platforms and end-to-end journeys.
  • Take accountability for driving the performance, resilience and continuous improvement of the digital experience for millions of customers
  • Operate at Group level to influence senior stakeholders and embed a truly customer-centric, data-driven culture
    • Key ResponsibilitiesSet the digital product vision and strategy
  • Define the long-term ambition for LloydsOS and translate it into a clear, actionable product strategy and roadmap
  • Own the digital product direction of the Lloyds Banking App.
    • Establish a modern product and technology framework
  • Build and embed a consistent product ethos and governance framework across all digital journeys.
  • Define experience, architecture and engineering standards to ensure scalability, resilience and security.
    • Drive innovation and future digital experience
  • Own the innovation agenda, shaping the next generation of digital experiences across navigation, personalisation and product discovery.
  • Drive the convergence of multiple apps into a single, coherent and high-performing digital platform.
    • Embed AI and personalisation
  • Define how AI is integrated across the digital experience, from predictive support to conversational interfaces.
  • Ensure AI capabilities are deployed responsibly, with strong governance and a relentless focus on real customer value.
    • Deliver secure, resilient digital experiences
  • Be responsible for the performance, reliability, compliance and operational resilience of the Lloyds Banking App.
  • Drive continuous improvement, incident management and consistently high-quality service outcomes for our customers.
    • Drive commercial outcomes through digital excellence
  • Deliver against Group ambitions for growth, retention, engagement and cost efficiency.
  • Prioritise initiatives based on customer value and commercial impact, embedding strong performance management disciplines.
    • Lead people, capability and organisational influence
  • Build and lead a high-performing, customer-focused product organisation with strong technical and commercial capability.
  • Influence and align senior stakeholders across the Group to deliver the LloydsOS vision consistently.

    Has deep experience leading large-scale digital product platforms, ideally in financial services, fintech or complex consumer environments
  • Brings strong technical credibility, with a solid understanding of architecture, engineering practices, APIs and data ecosystems.
  • Demonstrates proven commercial acumen, with a track record of delivering measurable outcomes.
  • Is a visionary leader, who can articulate a compelling future vision while delivering practical, scalable solutions.
  • Is genuinely customer-obsessed, using data and insight to drive product decisions and improve experiences.
  • Has strong leadership and influencing skills at senior executive level in complex organisations.
  • Builds high-performing teams, setting clear expectations and fostering a culture of accountability, collaboration and continuous improvement.

Direct job link

https://www.jobs24.co.uk/job/lloyds-operating-system-director-127018244

About this company

Lloyds Banking Group

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