Liver Surveillance Navigator

Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust, o General administrative duties for the department such a, filing of all correspondence (including patient letters), results, photocopying and distribution of mail - identify ando Ensure copies of letters, discharge summaries etc. are sent, on request, within the agreed timeframe where appropriate.o Review the actions and instructions generated from the transcription service when requested e.g., ensuring that correspondence or test results are sent to a clinician in a different specialty.o Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.o Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance with Trust policy.o Phone patients to provide instructions, reminders, and information where necessary.o Attend and participate in meetings relevant to the role
as required.o Provide patient navigation services for satellite and off-site locations.o Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.o Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.o This job description outlines the current main responsibilities of the post.

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.