Live Bingo Assistant Manager
Buzz Group, Old Lenton, City of Nottingham
Live Bingo Assistant Manager
Salary not available. View on company website.
Buzz Group, Old Lenton, City of Nottingham
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 23 Oct | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 3e9fbab9ea224f91994349211351f9e7
Location ref: Old Lenton, City of Nottingham
Full Job Description
At Buzz Bingo, we're all about bringing people together, creating unforgettable experiences, and building a community our customers love. We're looking for an enthusiastic and inspiring Live Bingo Assistant Manager to help deliver exceptional Live Bingo experiences across our online and retail channels.
If you're a people-focused leader who thrives in a fast-paced environment, enjoys developing teams, and is passionate about customer experience, we'd love to hear from you.
The Role
Reporting to the Customer Operations Manager - Live Bingo, you'll lead a team of Live Hosts and Chat Hosts, ensuring every session is engaging, compliant and delivered to a high standard.
You'll support team performance, customer engagement, operational delivery and commercial success, while helping to create memorable experiences for our players., Leading, coaching and developing a team of Live Hosts and Chat Hosts.
Supporting recruitment, onboarding and performance management.
Delivering engaging Live Bingo sessions and outstanding customer experiences.
Managing social media activity, promotions and customer engagement initiatives.
Overseeing day-to-day operations, scheduling and reporting.
Monitoring performance, driving continuous improvement and achieving KPIs.
Supporting payroll, operational costs and accurate customer payouts.
Ensuring compliance with gaming regulations, safer gambling and company policies.
Deputising for the Customer Operations Manager when required.
Experience leading or coaching customer-facing teams.
Strong people development and communication skills.
Excellent organisational and problem-solving abilities.
Ability to work in a fast-paced environment and prioritise effectively.
A passion for customer experience, entertainment and team success.
Experience in customer engagement, live operations, hospitality, retail or a similar environment.
Knowledge of gaming compliance and safer gambling is desirable but not essential.
Ready to bring the Buzz Bingo community to life? Apply today and be part of something special.