Listing Officer

The Family Listing Officer is responsible for ensuring that all relevant cases are inserted into the court diary and work is allocated to ensure effective time is made of both the Judiciary and court rooms available. Strict targets are to be met in respect of the listing of specialist cases such as Child Abduction, Courts of Protection and Wardship. To monitor Public Law cases from issue to final hearing to ensure targets are met and if not to ensure that reasons are given. Liaising with several different bodies such as Judiciary, barrister's chambers, solicitors and other courts and staff., Listing

• To ensure effective allocation of hearing dates to meet required targets and user requirements, including e.g. other agencies, Prison service and Cafcass
• Liaise regularly with Judges to discuss their listings, providing judicial support, and best practice. Giving guidance on processes for urgent applications
• Check Itinerary and availability fully such as allocated weeks and Circuit slots.
• Prepare daily lists to ensure effective use of judicial time and parties advised if cases unassigned (if appropriate).
• Publish Daily Cause List on CATH and update as required making sure Judges are listed with correct details and cases are noted correctly such as Not open to the media, and Pronouncements. Provide relevant copies of lists ensuring confidentiality maintained and clear daily lists are published in the court
Public Law Case Progression
• Ensure that public law cases are managed in accordance with the public law Outline.
• Cases progressed to achieve the earliest possible resolution. Cases allocated on a reasonable basis, to FDLJ or nominated Judge.
• 1st appointment/directions listed to The President or relevant Lead Judges, if required or in consulting with the FDLJ for the area
• Work closely with Judiciary to resolve problems or take remedial steps to ensure compliance with orders. Identify any problems with listed dates as soon as possible and bring to judge attention
• Work closely with family agencies i.e. Cafcass legal and case workers to assist in ensure readiness for hearing. Monitor service of documents as in orders.
• Input and maintain data on FamilyMan, ListAssist and maintain the excel spreadsheet for gate keeping, monitoring and adjournment analysis, with responsibility for requesting the appropriate fees and chasing up full payments in accordance with the rules.
Statistics
• Compile and input correctly Daily Stats - judicial, in conjunction with Head of Division and HCJ clerks, checking that codes are properly recorded
• Record and monitor daily Disposal statistics from the Associates and ICOs, ensuring complete record maintained. Chase up missing data
• Input disposals daily onto ListAssist.
• Record and input weekly OPT data in a timely manner, checking accuracy of data with colleagues.
• Provide statistical data for the management team and judiciary when requested such as current public law state of cases or ListAssist statistics
Customer Service/DCO
• To provide a helpful and polite service to all our customers at the public counter and on the telephone. To provide a prompt and professional written response to our customers.
• To deal with customers complaints quickly and properly. Try to deal with complaints at the start, either by phone or by post
• To provide support and guidance to Judges clerks and judiciary, in practice and suggest best course of action to help them
• To process video and telephone link requirements ensuring proper use and availability before confirming hearings. Make sure listing diary List Assists is updated immediately
• To provide written and verbal advice to queries from staff and HMCTS users and refer to other areas if suitable, to resolve. Keep customers informed of the process
Correspondence
• To process daily correspondence received within the office to a high quality and output.
• To log all court documents received on FamilyMan, file movement and box work.
• Urgent box work identified and clearly marked, with clear explanation of judicial requirements. Statistics kept of box work and orders following judge decisions
• Respond to customers with Judges comments or approval on return and process applications accordingly.
Additional Duties
• Contribute to the delivery of operational, performance and service standard targets. Keep records of statistics and record court results promptly to achieve Delivery manager and Senior manager timescales.
• Deal with any local accommodation issues which arise by reporting them to the correct officer and report any risks to the correct officer if unable to resolve locally.
• Ensure that risk management standards are applied by yourself and all staff in your team. Consider risk assessment before acting on court user requests for reasonable adjustments.
• Processing customer complaints in a timely manner. Referring those of a complex nature to Senior managers. Provide a chronology of events if required for responding to complaints.
Team Leadership: Deputise for the Senior Listing Officer when required ensuring team members are organised and performance is managed appropriately. Manage Admin office staff, making sure customer service is kept and workload managed. Calculations and Analysis: Identifying any local issues/problems and identifying solutions if within my power and if not then passing any problems to the correct person. Communication: Liaising with Judiciary, user groups and organisations such as Barristers clerks' association, FLBA, CAFCASS and the Official Solicitor on a regular basis. Liaising with other courts such a s Court of protection, PRFD and local county courts regarding cases, files and transfer of cases. Think beyond own area of responsibility and liaise with other areas to ensure most efficient use of judicial time. Representations: Being available to both Judiciary and court users to help when required on a practical level and offering guidance on procedure and practices. Act as Disability Contact Officer for the court and provide reasonable adjustments when needed in court or the office, or offer the best solution Accountability: Reporting to the Senior Listing Officer and the Operations Manager. The post holder is required to work in a flexible way and undertake any other duties reasonably requested by the line management which are commensurate with the end level or responsibility of this post. Further details Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy., As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team. For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos. Diversity & Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. Redeployment Interview Scheme Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'. MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion., A sift based on the lead behaviour, Making Effective Decisions, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered. Behaviours Application Form Question Word Limit 250 Making Effective Decisions Delivering at Pace Communicating and Influencing Seeing the Big PictureInterview stage assessments Interview Dates Interviews are expected to commence in early June 2026 Behaviours Making Effective Decisions Delivering at Pace Communicating and Influencing Seeing the Big Picture Strengths Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here. Level of security checks required DBS Basic Counter Terrorism Check (CTC)

Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people's lives to deliver justice. If this sounds like you, please apply. HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Joining us is a chance to play a pivotal role in the smooth running of our courts, which give people and businesses access to potentially life-changing justice. Not only will your work be of crucial importance for those who use our services, you'll be able to build a varied, challenging and rewarding career.

The MoJ offers a range of benefits: Annual Leave Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees. Eligibility Staff on fixed term appointments must have been recruited through fair and open competition. Vacancies advertised "cross-government" are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules. Support
• A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.
Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants.