Line Support Engineer

You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression. What You Will Be Doing

• Acting as a key point of contact for incoming support tickets
• Providing remote 1st and 2nd line support to clients
• Troubleshooting Microsoft 365 and Windows desktop issues
• Managing Active Directory tasks (users, permissions, group policy)
• Supporting endpoint and Intune-related queries
• Investigating basic networking issues (DNS, DHCP, TCP/IP)
• Escalating more complex issues to senior engineers
• Maintaining accurate ticket updates and documentation
• Occasionally attending client sites (if at 2nd line level)
Technologies You Will Work With Experience in some of the following is beneficial:
• Windows desktop environments
• Microsoft 365 (Exchange, Teams, SharePoint)
• Active Directory
• Intune / endpoint management
• Basic networking (DNS, DHCP, TCP/IP)
• Helpdesk / ticketing systems
• Printers and end-user hardware
  
  Experience in a 1st Line or 2nd Line IT support role
• MSP experience is highly desirable
• Strong customer service and communication skills
• Good troubleshooting mindset
• Organised and comfortable managing tickets
• Full driving licence beneficial (not essential at 1st line level)
  
  Supportive MSP environment with real progression
• Exposure to a broad client base and modern tech stack
• Clear pathway into 2nd Line and beyond
• Structured team with strong knowledge sharing
• Up to £32k depending on experience
If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation. False