Lifeline Scheme Manager

Lifeline Services have been providing award winning support to the residents of Darlington since 1989.andnbsp;The Scheme managers that work in the Lifeline services team are based at the various sheltered and extra care complexes across the town and support tenants to live safely and independently in their own communities.

You will need to be approachable with a and#39;can doand#39; attitude and amongst other valuable skills be encouraging, organised, flexible and have the ability to communicate effectively and compassionately across a broad range of audiences.andnbsp;

A scheme managers day is varied with responsibilities relating to building management: monitoring legionella, fire, repairs, site safety etc and when supporting tenants, their families, carers and professionals that we come into daily contact with.andnbsp;andnbsp;

Carrying out daily calls, visits, responding to emergency calls within the scheme, facilitating activities and planning events is also an important part of the role so someone with strong communication skills and the ability to engage people is vital.andnbsp;andnbsp;andnbsp;

A scheme manager must be able to think dynamically and remain calm whilst adapting to the presenting situation and it would be an advantageous to have a background of working in a customer facing role with experience of older and more vulnerable people.andnbsp;

You must be confident in the use of databases, Microsoft packages, the use of technology and have a good understanding of GDPR to meet with the administrative requirements of the role.andnbsp

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:andnbsp;

32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)

Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions

Flexi-time scheme

Flexible working

Generous Maternity, Paternity and Adoption Leave schemes

Staff equality forums

Green Car Leasing Scheme

Access to a wide range of training, learning and development

Physiotherapy service

Confidential counselling service

Great wellbeing offer

Cycle to Work Scheme

Dolphin Centre Fit for Life Discounts

Local and National retailer discounts

Vivup employee benefit app and Lifestyle Savings

Arriva Employee Travel Club