Life Administrator

Sandwell Council are excited to recruit to a Best Start in Life Administrator. You will provide high-quality, efficient and customer-focused administrative support to the Best Start in Life Family Hubs, with a focus on the SEND Service and support effective partnership working across education, health, social care and community services. The postholder will contribute to delivering a responsive, professional and confidential service, promoting positive outcomes for children with SEND and their families while ensuring compliance with organisational procedures, data protection requirements and service standards.,

• Actively promote the Best Start In Life Family Hubs offer, encouraging families to register with and access their local Family Hub, signposting them to available services, activities and support programmes that can improve outcomes for children and families.
• Act as a first point of contact for families, professionals and partner agencies, responding to enquiries and providing information and signposting.
• Support the administration of the under-5's autism assessment pathway, including coordinating and collating information from the Inclusion Support Early Years Team, from families, Early years settings, Family Hubs, Health professionals and partner agencies to support the diagnostic process and ensure that assessments progress efficiently.
• Support monitoring, reporting and performance activities to ensure services meet local and national Best Start in Life objectives.
• Respond effectively to enquiries and communications from internal and external stakeholders through email, Microsoft Teams, telephone, and face-to-face contact, This is a fixed term contract that is due to end on 31st March 2029.
• An Enhanced DBS Check is required for this role.
Hours: 37 hours per week. Please submit a CV and supporting statement on how you meet the criteria listed in the personnel specification to Maxine_Burrows@sandwell.gov.uk before the closing date. We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to submit your CV as soon as possible. When submitting your CV and supporting statement, please refer to the supporting documents attached. If you are an internal candidate and currently at risk, please let the recruiting manager know. If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.


• GCSEs (or equivalent) in English and Mathematics at Grade C/4 or above.
• A recognised Business Administration qualification (e.g. NVQ Level 2/3 in Business Administration) or equivalent experience in an administrative/business support role.
• Experience of using Microsoft Office applications, including Outlook, Word and Excel.
• Experience of dealing with enquiries from customers, professionals or members of the public by telephone, email and in person.