Licensing Administrators

We are looking for a Licensing Administrator to join our busy, established and friendly Taxi Licensing team. The work of the team you will be based in plays a crucial part in ensuring that licensed vehicles and drivers operate at a safe standard for the general public. Licensing Administrators provide a professional front-line service, supporting customers and ensuring applications are processed accurately and efficiently. The role helps the team maintain high standards of customer care, compliance and record keeping, contributing to a safe and well-regulated taxi licensing service. As this is a role working in a regulatory area, you'll need to be working in accordance with statutory standards and develop an understanding of the important contribution that your work makes to public safety and the local economy. As our application process is digital, you will be required to use your IT skills to manage the progress of the license applications that you are responsible for., Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day. This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• licensing, cemeteries and crematoria
The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment. We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that's through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.,
• Acting as the first point of contact for customers of Buckinghamshire Council's licensing services you will respond to enquiries and complaints received from service users by telephone email and face to face in an appropriate and timely manner, including clarifying decisions and explaining any subsequent steps.
• Ensure all licence applications are processed in accordance with service performance standards and statutory requirements, collating and checking details and entering data accurately into the computer systems.
• You will be responsible for the administration of applications, ensuring that the correct documentation is provided and process steps followed prior to issuing licences
• Prepare and send routine licensing correspondence including producing licence documentation, physical licence badges, and plates.
• Manage all incoming and outgoing correspondence to the service and carry out other administrative tasks connected with the licensing service.
• Conduct face-to-face appointments with customers including identity verification appointments., Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day.
This directorate includes a wide range of services, including:
• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria
The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment. We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that's through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

The ideal candidate will have experience working in a customer-facing administrative role and contributing effectively as part of a team. You will be able to build and maintain positive relationships with customers while working in a busy environment. You will be a clear and patient communicator with strong interpersonal skills and a good understanding of effective customer service. You will have the confidence to explain our requirements in a straightforward way and help customers understand the next steps. You will be highly inquisitive, keen to learn more about taxi licensing, and able to apply guidance consistently. Excellent attention to detail is essential to process applications accurately and to identify and highlight where required standards have not been met. The service is busy and demanding, so you will need excellent planning, time management and organisational skills. You will be able to manage a complex workload, prioritise effectively, meet deadlines, and respond to changing demands on a daily basis.

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally., We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect:
• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events
At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation. From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it's important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments. We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

Hard work and success deserves recognition. That's why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.