Library Services Co-ordinator

Are you passionate about delivering exceptional customer service in one of the UK's most iconic public libraries? The Library of Birmingham is looking for a proactive, people-focused Customer Services Coordinator to help lead our front-of-house services and ensure every visitor enjoys a welcoming, inspiring experience. As a leading member of our customer-facing team, you'll coordinate the day-to-day delivery of core public services across the Library of Birmingham. Regularly fulfilling the role of duty manager within the building, you will take responsibility for ensuring the safe, efficient, and legal day-to-day operations of the building. You'll be a visible, positive ambassador for the library, working closely with colleagues, partners, volunteers, and community groups to support the delivery of a huge range of library services, events, exhibitions, and activities. This is a hands-on role where no two days are the same - perfect for someone who thrives in a dynamic, public-facing environment. You'll play a key role in shaping how thousands of people experience the Library of Birmingham every week - supporting learning, culture, and community in the heart of the city.

The successful candidate will demonstrate strong administrative skills, excellent communication abilities, and a commitment to delivering high-quality public service. Experience in coordinating teams within a customer-facing environment would be a strength, as would the ability to work effectively under pressure and in a large, complex public building The role would suit someone who is confident, organised, great with people, and comfortable working in a busy public environment.

Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed., Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.