Library and Knowledge Management (KM)Coordinator

To assist the Head of Library and Knowledge Management in the day-to-day management of a global Knowledge Management (KM) service within a leading multinational healthcare and consumer goods company, providing library and information services to global R&D along with the wider business. This role will be particularly responsible for: monitoring the KM mailbox and answering enquiries from users, managing literature orders through the document delivery platform and ensuring minimum service standards are met, maintenance of the primary repositories, including the cataloguing of scientific literature.,

• Assisting the Head of Library and KM with management of Reckitt's KM service
• Back up to the Head of Library and KM in the management of KM budgets.
• Providing subject matter expertise in the application of AI tools and automation to KM.
• Overseeing the KM mailbox and answering enquiries via email and Microsoft Teams.
• Creating and delivering training on KM systems, including face-to-face, group sessions, and training via Microsoft Teams
• Promotion of the KM services and capabilities within Reckitt.
• Ordering copyright-cleared publications for research and regulatory purposes
• Managing and monitoring the self-service literature ordering platform, RightFind
• Advising users on copyright queries with reference to Reckitt's copyright licences and agreements
• Metadata and cataloguing of literature papers and other resources onto reference library repositories and databases
Digitisation of acquired legacy stocks


• .Qualification or experience in information management or a similar KM field, or commitment to achieve such.
• Excellent communication and customer service skills
• Demonstrable awareness of trends in technology relevant to KM.
• Good accurate IT skills, including experience Office 365, online tools and platforms, and experience of data input
• Excellent organisational skills and attention to detail.
• Ability to adapt due to working in a busy cross-functional environment with changing business needs
• Proven ability to work independently delivering business priorities
Desirable
• Master's degree qualification in librarianship / library science
• Membership of CILIP (Chartered Institute of Library and Information Professionals), and/or ALA (American Library Association), or similar
• Presenting and training skills
  
  Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
  
  Competitive Salary & Benefits: 25 days Annual Leave, Bonus, Private Healthcare, Pension