Library and Information Assistant

As a Library and Information Assistant, you will deliver a welcoming, customer-focused library service, supporting a diverse range of users to access resources, digital services and self-service facilities. You will promote library activities and services, help customers use technology and online tools, and contribute to events and day-to-day operations. Working collaboratively with colleagues, volunteers and community partners, you will play a key role in creating an inclusive, accessible and well-presented library environment. How You'll Make a Difference

• Deliver a high-quality, customer-focused library service, responding to enquiries in person, by phone, email and online, and resolving issues or escalating where needed.
• Welcome visitors as a first point of contact and promote inclusive, accessible support in line with equality, diversity and wellbeing values.
• Help customers access library resources, digital services and self-service tools, supporting use of IT systems, online platforms and personal devices.
• Promote library services, events, reading materials and digital resources, encouraging independent use while supporting those who need additional help.
• Support and deliver a range of activities and events and inspire a love of reading for all ages.
• Maintain attractive, well-presented stock displays and a welcoming library environment.
• Work collaboratively with volunteers, community groups and partners, supporting positive volunteering opportunities.
• Contribute to service performance by understanding targets and maintaining compliance with relevant policies, including data protection and copyright.
  
  Knowledge of library service legislation and requirements.
• Broad general knowledge, an interest in books, and digital awareness.
• Understanding of the needs of diverse library users and community groups.
• Experience communicating effectively with a wide range of people.
• Confident using digital technology and IT systems to support service delivery.
• Committed to continuous learning and personal development.
• Strong verbal, written and numerical skills, with the ability to communicate at all levels.
  
  At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.
• Generous annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.