Library and Customer Assistant

We are seeking to recruit an energetic and highly motivated individual, with great customer service skills, for two zero hours posts to support our hard-working library team in Eden. Predominantly based in Penrith library but they may be asked to provide cover in one of our branch libraries in Alston, Appleby or Kirkby Stephen The role is extremely varied and requires individuals to:

• Be the first point of contact for customers.
• Provide information and deal effectively with customer enquiries, including help with IT enquiries - face to face, over the phone, written and digital.
• Carry out general library duties, help with the security of buildings and basic health and safety tasks.
• Support a wide range of events and activities for all ages.
  
  Successful candidates will have experience of delivering excellent customer service and supporting others in achieving this, effective communication skills, you will enjoy working as part of a team and will have a positive outlook to service development and change.
  
  At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Equality, Diversity, and Inclusion Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences. As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview. We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.