Library Assistant

The post of Library Assistant is a diverse customer services role, dealing with a range of enquiries face to face, by telephone and via our internet chat service - no day is the same as another.

You will assist with ensuring our customers get the books and journals they want when they need them, both physically and electronically. You will also support our remote services, including the online instant chat facility.

You will use your IT skills to assist customers and colleagues, including university academic staff and students, Cardiff and Vale University Health Board and NHS Wales staff and members of the public.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

The posts are based in four of our libraries during evening / weekend hours. The libraries are Arts and Social Studies, Bute, Science and Trevithick.

The posts are open-ended, and between 15 - 20 hours a week depending on shift patterns.

Shift Patterns:

Monday to Friday: 5pm - 9:30pm

Saturdays - between 9:45am - 5:30pm

Sundays - between 9:45am - 9:30pm

Salary: £24,727 - £24,928 per annum, pro rata for hours worked (Grade 2)

You will be part of a team ensuring that the library services:

o are delivered in a customer friendly and customer focussed way, in line with the Library Service Promise;

o are responsive to the changing needs of University staff, students and those of our partner NHS Health Board/Trusts

o support the University's teaching, learning and research programmes;

o support the University's strategy