Library Assistant

Do you want to work in the valued community setting of a library? In this busy customer facing role, you will be dealing with customers face to face, via email or by telephone to help answer day to day library enquiries. Providing a high standard of customer service, you will help us to deliver a range of services that support the library offers, including the provision of IT support, information and activities for all ages. Activities will include children's rhyme times, craft sessions and book-related events. In a busy library you will help people to access the full range of library resources and will contribute to people's positive experience of using our service. We have 4x roles available, 2x in our Stafford Library and 2x in our Stone Library. Stafford: You will be based at Stafford Library but will be required to work at other libraries in the District, including Stone and Uttoxeter. The library is open daily Monday to Saturday. Library Assistant 19 hours Week One Monday: 10.15am-5.15pm Tuesday: 10.15am-2.00pm Wednesday: 1.30pm-5.15pm Friday: 10.15am-5.15pm Week Two Monday: 10.15am-5.15pm Friday: 10.15am-5.15pm Saturday: 8.30am-4.00pm Library Assistant 20.5 hours Week One Monday: 10.00am-5.15pm Thursday: 10.00am-5.15pm Friday: 10.00am-5.00pm Week Two Monday: 10.00am-5.15pm Wednesday: 1.00pm-5.15pm Friday: 10.00am-5.00pm Saturday: 9.00am-4.00pm Stone: You will be based at Stone Library but will be required to work at other libraries in the District, including Stafford and Uttoxeter. The library is open daily Monday to Saturday. Library Assistant 18.5hrs (A) Library Assistant 18.5hrs (B) Week One Week One Tuesday: 9.00am-6.00pm Monday: 8.30am-5.00pm Wednesday: 8.30am-1.00pm Friday: 9.00am-6.00pm Thursday: 9.00am-5.00pm Week Two Week Two Tuesday: 10.00am-1.00pm Monday: 9.00am-5.00pm Friday: 9.00am-6.00pm Tuesday: 9.00am-6.00pm Saturday: 8.30am-4.00pm Saturday: 8.30am-4.00pmMain Responsibility To give you an idea, some of the key things you'll do will include:

• Helping customers find the information and resources they need
• Providing essential digital support to customers using computers within the library or accessing e-services
• Supporting projects and activities for all ages especially the young
• Promoting library stock, services and events through social media and outreach events
• Helping process bus pass and Blue Badge applications
• Sales and cash handling
  
  What you'll bring to the post
• Good time management skills
• Ability to work effectively as part of a team
• A passion for working with and helping customers, demonstrating recent experience of serving customers of all ages from across the whole community, face to face.
• High level of self-motivation and ability to work on own initiative
• Personal drive, confidence, and enthusiasm
• Flexibility and adaptability
• An interest in books, reading and work with children, delivering activities such as rhyme and story times.
  
  The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too. Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire