Library Assistant

Are you passionate about providing excellent customer service and supporting your local community through library services? West Berkshire Council is seeking a dedicated and enthusiastic Senior Library Assistant to join our team at Pangbourne Library, working 12.25 hours per week, reporting to the Library Manager - Branches. This is an exciting opportunity to be at the forefront of customer service delivery, providing a wide range of information, advice, and services to library users., As a Senior Library Assistant, you will work under the guidance of the Library Manager - Branches to assist in the day-to-day operation of the library, ensuring the delivery of high-quality services to our users. Your responsibilities will include:

• Delivering high-quality customer service, ensuring that all enquiries are handled efficiently and effectively
• Processing library memberships, book loans, and returns
• Providing information and advice to customers on a range of topics, including library services, local information, and digital resources
• Supporting the day-to-day operation of the library, including cash handling and maintaining accurate records
• Working collaboratively with other team members to ensure a seamless customer experience
• In addition, you will have the opportunity to work on special projects and initiatives to enhance library services and meet the needs of the local community.
  
  Experience in a customer-facing role, ideally within a library or information service environment
• Excellent communication and interpersonal skills, with the ability to engage and assist a diverse range of customers
• Strong organisational skills, with the ability to prioritise tasks and manage time effectively
• Proactive and self-motivated, with a positive attitude towards problem-solving
• Familiarity with library systems and technology is desirable, but not essential
• If you are passionate about providing excellent customer service and making a positive impact in your community, this role is perfect for you.
  
  Why Work for West Berkshire Council?
West Berkshire Council is a great place to work, offering a range of excellent employment benefits including:
• Flexible working arrangements to promote work-life balance
• Access to a wide range of relevant training and professional development opportunities
• Local Government Pension Scheme
• Family friendly policies to support your personal and professional commitments
• A range of local discounts on shopping, services, and leisure activities
• You will also be entitled to a generous annual leave entitlement starting at 28 days per annum (plus public holidays) Rising by an additional 5 days after 5 years' service.
Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment. In addition, you will be part of a supportive and inclusive working environment, dedicated to making a positive impact in the West Berkshire community. For an informal discussion about the role, please contact Elizabeth Beverley on or email Working pattern: Mon: 13:45-17:15, Tue: 10:15-18:15, alternate Saturdays 9:45-12:45 Join us at West Berkshire Council and make a positive impact in our community while advancing your career. Explore everything that a career with West Berkshire Council has to offer here: Equal Opportunities The Council supports Equal Opportunity of employment and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.