Library Assistant

Are you passionate about providing excellent customer service and contributing to the smooth operation of vital library services within a leading healthcare and academic environment? We're looking for someone who can make a real difference to the services we deliver to the staff and students in the Oxford University Hospitals NHS Trust and the University of Oxford Medical Sciences Division. The Bodleian Health Care Libraries, part of the Bodleian Libraries at the University of Oxford, are seeking a proactive and customer-focused Grade 3 Library Assistant to join our friendly team. This is a fixed-term position until 31 March 2027, working part-time for 21.9 hours per week (working pattern 8.40-1.00 Mon-Fri), based at the Knowledge Centre, Old Road Campus Research Building, Oxford. This role focuses on providing essential front-line support within the Bodleian Health Care Libraries, including welcoming readers and visitors and administering the library's admissions procedures, responding to enquiries and providing direction to appropriate services. You will undertake a range of duties on front line desks, at all times providing high quality customer service. You will need experience of working in a customer service focused environment. This role involves lifting, moving and carrying books.

You will be able to communicate effectively, confidently and courteously with readers, colleagues and the public. You will be reliable and punctual. You will have the ability to work effectively as part of a team. Awareness of the importance of good customer care and a commitment to providing excellent quality service is also essential.

As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans