Library Advisor, Part Time

As Library Advisor, you will join a welcoming, high-performing team to provide a customer focused, high-quality service to library users. You will provide an excellent front-line service and administrative support, playing a key part in contributing to the development of student-focussed services. This is a key role within a fast-paced, front-facing team providing a responsive, interactive and consistent service delivery and support to library users. Responsibilities and duties include:

• Provide an excellent customer service and support at the first point of contact including face-to-face, on-line and throughout our buildings, engaging and interacting with library users and colleagues.
• Resolve on-line enquiries via our Ticket and Live-chat service.
• Communicate effectively across the service to ensure smooth and consistent service delivery.
• Work on various service points effectively responding to all enquiries on Reception, Helpdesk, on-line platform and Roving duties throughout the buildings, with a view to a 'first time resolution' to enhance the student experience.
• Use the library management system to update user accounts.
• Liaise with other student-centred services to support the student experience.
• Patrol all public areas of the library to ensure appropriate use of facilities & equipment, control noise and disruption, report any building & maintenance issues and help maintain a clean and tidy environment.
• Work together with Space and Facilities team members to support a safe working environment and facilities.
• Assist library users to use various resources and equipment to make best use of our services and resources.
• To assist other teams across the service with administrative work.