LFF Delegate Services Manager
The Bfi, North Southwark, Southwark
LFF Delegate Services Manager
£43755
The Bfi, North Southwark, Southwark
- Full time
- Temporary
- Onsite working
Posted 1 week ago, 17 Apr | Get your application in now before you're too late!
Closing date: Closing date not specified
Job ref: e9198ba7f60148b49c8f7373a46d49d0
Location ref: North Southwark, Southwark
Full Job Description
This role would be responsible for the overall management of the delegate experience, from pass sales to ease of access to the Industry & Professional programme, both in-venue and online. BFI London Film Festival (LFF) runs an Industry & Professional Programme of screenings, events, networking and informal marketplace for around 3,500 film industry professionals alongside the main public festival. This is a full-time (41 hours per week) role on a Fixed Term Contract (22 June to 6 November 2026). What you'll do
- Line-manage the Delegate Services team and Press and Industry Venue Coordinators as per the BFI's Performance Management Scheme.
- Manage expenditure within budget available.
- Work with the Filmmaker and Industry Services Manager and Marketing Team to promote the sale of delegate passes and achieve income sales target.
- Work with the Senior Systems Co-ordinator to oversee all aspects of the delegate application, website and communication's system (Eventmaker). Including setting-up and managing the processes for delegate registration forms, payment for passes, producing delegate badges, e-communications, and maintenance of the delegate website and app. Ensuring that these systems are running smoothly and delegates can navigate these systems with ease., First Name Last Name
- What region are you based in?
- What would you like to receive emails about?
- Training courses
- Screening Days
- Our film releases
- Job alerts
- Blog updates
- Film screening events and talks
Significant experience in a management or team leadership role in a film festival, cultural or similar events environment. - Significant experience of using content management systems and delivering email campaigns.
- Proven ability to manage budgets and achieve sales income.
- Evidence of proven project management skills/experience.
- Good organisational skills with the ability to prioritise and to manage and meet deadlines.
- Ability to demonstrate a proactive and customer-focused approach delivered within a best practice framework