Level 3 Office Administrator Apprentice

About the Employer

Established in 2012, Collins Sarwar Estates is an independent and growing estate agency providing Sales, Lettings and Property Management services across Harrow and the surrounding areas. Over the years, we have built a strong reputation for providing a professional, personal and reliable service to landlords, tenants, buyers and sellers. We combine traditional customer service with a modern approach to property, using the latest technology, marketing and systems to deliver the best possible experience for our clients. We are a close-knit, ambitious team with exciting plans for continued growth. We place a strong emphasis on developing our people, creating opportunities to progress and maintaining a positive working environment, making this a great opportunity for someone looking to start and build a long-term career within the property industry.

What You'll Do

We are looking for an enthusiastic and organised Office Administrator apprentice to support our Sales, Lettings and Property Management teams, while gaining experience across all areas of a busy estate agency.

Key Responsibilities:

General Administration

• Answering calls, emails and greeting clients.
• General filing, scanning and document preparation.
• Updating and maintaining accurate CRM records.
• Managing keys, post, stationery and general office organisation.
• Providing administrative support to the wider team.

Lettings Administration:

• Preparing APTs and tenancy documentation.
• Processing and chasing tenant/guarantor referencing.
• Assisting with Right to Rent checks and tenancy compliance.
• Arranging inventories, check-ins and other tenancy appointments.
• Preparing move-in documentation and maintaining tenancy files.
• Assisting with renewals, rent reviews and general lettings administration.

Property Management:

• Logging maintenance issues and work orders.
• Liaising with and chasing contractors.
• Arranging inspections, inventories and check-outs.
• Monitoring and chasing Gas Safety Certificates, EICRs, EPCs and other compliance documents.
• Supporting the Property Management team with day-to-day administration.

Sales Administration:

• Maintaining property and sales records.
• Preparing and uploading sales documentation.
• Assisting with property particulars and marketing.
• Supporting the team with sales progression administration.
• General administrative support to the Sales team.

Marketing:

• Preparing and scheduling social media content.
• Assisting with property and company marketing.
• Preparing the company's monthly email newsletter.
• Creating and sending email marketing campaigns.
• Maintaining marketing databases and mailing lists.
• Assisting with leaflets, brochures and other marketing materials.

Training Outcome

Attaining a Level 3 Business Admin qualification.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Creative
• Patience

Qualifications

• Essential - GCSE - English - 4-9
• Essential - GCSE - Maths - 4-9

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9:00am - 5:30pm and a 40-minute unpaid lunch.

Expected Duration: 1 Year 6 Months

Training Provider: HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES).