Level 3 Business Administration Apprentice

The post holder will provide comprehensive administrative and business support, contributing to the effective and efficient delivery of services across the business. The role will support day to day business operations through activities such as coordinating meetings, maintaining records and documentation, supporting communications and engagement processes, and assisting with service improvement activities.

The apprenticeship will provide the opportunity to gain valuable practical experience within a busy Primary Care / Head Office setting while supporting high-quality organisational and operational services., Use a variety of software packages (including Excel, MS Office/Word and PowerPoint) to manage data and produce documents and presentations.

Support the handling of general enquiries across a range of communication channels, including telephone, email, and face-to-face interactions, ensuring a courteous and professional approach.

Provide day-to-day support to the operations of services.

Providing diary support to the Federated Services Team.

Providing meeting support, including dissemination of papers, minute taking, managing attendance.

Train in and adopt AI dictation software to accurately capture and summarise meeting discussions, ensuring clear, actionable records.

Assist with the coordination of engagement activities and events.

Support the delivery of projects and service improvement initiatives.

Assist with monitoring progress of programmes and reporting updates.

Help ensure processes are followed and identify opportunities for improvement.

Ordering stationery and equipment, support safe site management from where services are delivered.

Managing internal and external room bookings and conferencing facilities.

Maintaining company records.

Supporting the Federated Services Team with key aspects of workload and responding to information requests and updates as necessary, being able to run key tasks as delegated.

We have an exciting opportunity for a Level 3 Business Administrator Apprentice within our Federated Services Team. We are looking for an enthusiastic and motivated individual who is committed to learning and developing.

For a third year in a row, Sunderland GP Alliance has been listed in The Sunday Times Best Places to Work and Better Health At Work - Gold Award, offering 33 days annual leave plus many other benefits

Sunderland GP Alliance is owned by the GP Practices of Sunderland and helps GPs work collaboratively for the benefit of patients and staff. We are a not-for-profit organisation, ensuring any surplus is reinvested back into better services for patients.

Sunderland GP Alliance runs three medical practices at New Silksworth Medical Practice, South Hylton Surgery and Monument Surgeries.