Level 2 Pharmacy Assistant Apprenticeship

Introduction

Level 2 Pharmacy Services Assistants will gain hands-on experience in a retail environment, learning to assist in dispensing prescription medicines and ordering pharmaceutical stock. They will also develop key skills in customer service, including advising on over-the-counter medications and assisting with minor ailments

About the Employer

At BD Healthcare, we are a rapidly-growing retail pharmacy company based in the West Midlands, dedicated to providing our clients with unparalleled service and innovative healthcare solutions. As a leader in our field, we pride ourselves on our dynamic and supportive working environment, fostering growth, and encouraging employees to excel in their careers. Our team is a diverse and passionate group of professionals who share our commitment to excellence. With a strong focus on professional development and employee satisfaction, BD Healthcare offers competitive benefits, a vibrant workplace culture, and ample opportunities for career advancement.

What You'll Do

• Welcome and assist patients at the counter, providing friendly and professional customer service
• Help process prescriptions under the supervision of a registered pharmacist
• Prepare and label medicines safely and accurately
• Manage stock: checking deliveries, rotating stock, and keeping shelves organised
• Handle phone enquiries from patients, GPs, and other healthcare professionals
• Learn to use the pharmacy computer systems for dispensing and record‑keeping
• Support the sale of over‑the‑counter medicines following pharmacy protocols
• Keep the dispensary and retail areas clean, tidy, and compliant with regulations
• Work as part of the pharmacy team to ensure patients receive timely, safe medication
• Complete apprenticeship training tasks, on‑the‑job learning, and assessments

Training Outcome

• On completion of the apprenticeship, the successful candidate may have the opportunity to progress into a permanent role within the organisation
• There may also be opportunities for further training and career development depending on performance

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Pharmacy services assistant (level 2)

Level: 2

Route: Health and science

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday, between 9:00am and 7:00pm (hours may vary within this period). Some Saturday work may be required depending on business needs.

Expected Duration: 1 Year

Training Provider: I & F LIMITED