Lettings Coordinator

You ll be a key player in our lettings team, working from end of tenancy through to the re-let. You ll be:

• Managing the lettings process to minimise rent loss and meet targets
• Supporting tenants looking to transfer or find housing options
• Making sure vulnerable applicants get equal access to housing opportunities
• Liaising with local authorities and operating within choice-based lettings agreements
• Keeping systems, policies, and processes compliant and effective
• Promoting properties and marketing homes that fall outside of regular lettings
• Building knowledge of the local market and keeping us ahead of the curve
• Delivering great service and performance while always aiming to improve
  
  We re after someone who s not only organised and efficient but also people-focused. You ll bring:
• Experience in lettings or a customer service environment (23 years ideally)
• Great communication and relationship-building skills
• Strong knowledge of housing law, lettings practices, and working with local authorities
• The ability to juggle multiple priorities with professionalism and a sense of purpose
• A drive to keep improving and solving problems with a positive, can-do attitude
• Confidence with systems and a good grasp of IT tools
• A solid understanding of the values that matter in social housing
  
  32,969 rising to 34,370 after probation period
Permanent NEW Are you a lettings professional with a passion for standards and great service? Then we need you to help make our communities even better places to live. We re looking for someone who can bring excellence to our lettings process someone who understands that homes mean more than just keys and contracts. We want someone who genuinely cares about helping people move in safely, quickly, and confidently. This isn t your typical 9 to 5. This is a role that truly makes a difference to our residents and to your colleagues. You ll be part of an organisation that values improvement and puts people at the heart of what we do What s in it for you. In addition to the salary, we offer a number of benefits, including:
• High street discount schemes
• Health cash plans
• 26 days annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible Bank Holidays take them when it suits you
• Car leasing scheme
• Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.