Lettings Advisor

About the role This is a Fixed term, Full Time vacancy. Location: Lichfield (WS13 6WA) Contract: 12-months Fixed-term Hours: Full-time, 37.5 hours per week, Monday-Friday Workstyle: Roaming - a mix of working from home and office Closing Date: Sunday 26 July 2026. Do you enjoy helping people feel confident, supported, and well-informed? If delivering great customer service and building strong relationships motivates you, you may be just what we're looking for in a Lettings Adviser at Bromford. Our lettings team manages the effective day-to-day delivery of lettings across the business. As part of the team, you'll work closely with colleagues and local authorities to ensure fair and timely allocation of properties. You'll guide new customers through the lettings process, ensuring that all records are accurate, and follow our policies and procedures. You will ensure the accurate set up of tenancies and completion of relevant pre-tenancy checks, collaborating with our empty homes team to minimise void time. And you'll maintain and manage property shortlists according to Bromford's and local authority, ensuring a fair and transparent process. The caseload is diverse, comprising a mix of straightforward cases and more complex situations, ensuring a dynamic and varied workload every day. While you'll help us meet key performance goals, the most rewarding part of this role is seeing people and families manage their own homes, where they can build brighter futures and thrive. What we're looking for:

• Customer focussed experience: You've previously worked in a customer-facing role. While experience in housing or lettings is a plus, a passion for customer service is most important.
• Strong communication skills: You communicate warmly and effectively with both colleagues and customers.
• Resilience and adaptability: You can stay positive, proactive and composed when handling varied and sometimes challenging situations.
• Organisational skills: You can prioritise and manage your workload efficiently.
• Enthusiasm for the role: You're committed to helping customers find the right home where they can thrive.
• Team player: You thrive in a high performing team, helping us meet our KPIs while letting homes fairly and transparently, in line with our policies.
• Tech-savvy: Strong IT skills, keen attention to detail, and an excellent work ethic are essential.
• A great ambassador: You embody BFL's values and positively represent our values.
You'll be based in our Lichfield office with regular home working available. A basic DBS check is required. What we offer
• Flexible and hybrid working; many roles support working across our main locations and home
• Performance related pay based on shared success
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Generous holiday, occupational sick pay and paid family leave
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
Equal Opportunities We encourage people from all sections of our community to apply, particularly those historically underrepresented, including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community. We are a proud Disability Confident (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need. Apply by Sunday 26 July 2026. Interviews will be held at our Stowe Road office, Lichfield.


• Customer focussed experience: You've previously worked in a customer-facing role. While experience in housing or lettings is a plus, a passion for customer service is most important.
• Strong communication skills: You communicate warmly and effectively with both colleagues and customers.
• Resilience and adaptability: You can stay positive, proactive and composed when handling varied and sometimes challenging situations.
• Organisational skills: You can prioritise and manage your workload efficiently.
• Enthusiasm for the role: You're committed to helping customers find the right home where they can thrive.
• Team player: You thrive in a high performing team, helping us meet our KPIs while letting homes fairly and transparently, in line with our policies.
• Tech-savvy: Strong IT skills, keen attention to detail, and an excellent work ethic are essential.
• A great ambassador: You embody BFL's values and positively represent our values.
You'll be based in our Lichfield office with regular home working available. A basic DBS check is required.


• Flexible and hybrid working; many roles support working across our main locations and home
• Performance related pay based on shared success
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Generous holiday, occupational sick pay and paid family leave
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more