Lettings Administrator

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Lettings Administrator. This is a full-time, permanent position located in Stockport. Let's talk about the role. It involves:

• Liaising daily with tenants, landlords and the property management team to ensure smooth progression of lettings.
• Managing move-ins, ensuring all documentation, payments, referencing and compliance checks are completed on time.
• Preparing and issuing tenancy agreements and legal documentation in line with current lettings legislation.
• Ensuring all properties and tenancies meet regulatory and compliance requirements prior to tenancy start dates.
• Coordinating key releases and ensuring tenants receive the correct documentation and information at move-in.
• Responding to enquiries via phone, email and in person in a professional and timely manner.
• Supporting the lettings team with administrative tasks to ensure efficient office operations within a fast-paced city centre office environment.
• Maintaining accurate tenant, landlord and property records within the CRM system.
  
  Be able to work Saturdays
• You have previous experience in Estate Agency
• Excellent customer service skills
• Excellent communication skills
• You have a keen eye for attention to detail
• You are highly organised and work well under pressure to meet deadlines
  
  Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 170 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
  
  At Thornley Groves, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.
Here's what you can look forward to:
• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Thornley Groves, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.