Leisure Team Member L2 Apprentice

Introduction

GLL is currently recruiting for 2 Leisure Team Member Apprentices to work in Britannia Leisure Centre, Hackney, N1 5FT. If you have the skills and ambition to join us as a Leisure Team Member Apprentice, there's never been a more exciting time to join us.

About the Employer

GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.

What You'll Do

Please note the salary range for this position is up to £30,096.64 GLL is currently recruiting for 2 Leisure Team Member Apprentices to work in Britannia Leisure Centre, Hackney, N1 5FT. If you have the skills and ambition to join us as a Leisure Team Member Apprentice, there's never been a more exciting time to join us.  
 
This is more than just a Leisure Team Member Apprenticeship; it's a career where you will be given the training to develop your career with the UK's largest leisure provider GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone.  
 
We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.

What you’ll do: Customer Experience 

• Understand the services and products on offer to assist with customer questions and queries 
• Support different types of customers with different needs.  
• Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.  
• Support the centre to deliver swimming lessons where required (qualification dependent). 
• Share knowledge with customers on the role exercise plays in health and wellbeing. 
• Conduct customers' gym inductions and health screening where required (qualification dependent).  
• Plan and deliver exercise sessions to meet customers' health and fitness goals. People Experience  
• Support GLL's visions and values.  
• Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager. 
• Ensure all training and qualification deadlines are met in agreement with your tutor and manager. 
• Achieve and maintain all necessary qualifications, including ongoing CPD training. 
• Keep up-to-date with trends and developments in the leisure industry. As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else.

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:  

• National Pool Lifeguard Qualification (NPLQ) 
• Certificate in Teaching Swimming
• Level 2 Gym Instructor 
   

Training Outcome

The apprentice can progress on to the next level once they have completed their apprenticeship.

Skills Required

• Communication skills
• Swimming Skills
• Organisation skills
• Customer care skills

Qualifications

• Essential - GCSE - Maths - 4
• Essential - GCSE - English - 4

Course Information

Course: Leisure team member (level 2)

Level: 2

Route: Health and science

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: TBC at the interview stage.

Expected Duration: 1 Year

Number of Positions Available: 2

Training Provider: SCL EDUCATION & TRAINING LIMITED