Leisure Assistant

Expertise - learn from our team of highly experienced leisure staff.
Development - enhance your career through training opportunities and new qualifications.
Employee benefits - free gym membership and discounted memberships for family/friends, money saving schemes, support services, pension and life assurance.

Applicants who do not currently hold a valid NPLQ certificate will be expected to gain this qualification within 12 weeks of joining. We will assist you in obtaining this qualification and we are happy to discuss this with you during your interview.

General Purpose
To ensure the delivery of high quality customer focused leisure services
To ensure public supervision of swimming pools, gyms and other dry side facilities
To monitor areas utilised by the general public in accordance with procedures set down by the company's operating procedures
To assist with duties across leisure sites including but not limited to reception, cleaning and swim school
Key Deliverables
Operate the leisure facilities in accordance with the companies Operating Procedures and Emergency Action Plan
Prepare facilities in accordance with the daily rota, cleaning specification and the Duty Manager's instructions
Provide lifeguard duties across designated swimming pools.
Regularly patrol the gym area on rota and ensure all areas of the leisure facility and machines are clean and in good working order.
To patrol outside areas as directed by the Duty Manager
Set up and take down equipment as required
To take bookings and collect fees and other monies using the computerised cash register and on screen booking
To report any damage or malfunction of any equipment, plant or building fabric to the Duty Manager immediately it is discovered
Report any health and safety matters immediately to the Duty Manager and undertake any remedial action
Assist in general preparation for outside events and activities
Ensure and embody high standards of customer care at all times
Ensure a safe and healthy environment for all our customers
Undertake any other duties as and when requested by the Duty Manager
To work the necessary shift patterns to ensure the service is appropriately staffed at all times
Any other duties as assigned

Experience in delivering great customer service
Experience of working in the Leisure, hospitality or well-being sector
Experience of working in a service delivery customer focused environment
Experience in dealing with difficult customers
Experience of working across multiple sites
Experience of working with cash and till system
Ability to quickly learn new skills
Qualification requirements
A current National Pool Lifeguard Qualification (Pools) or ability to gain (with support from the company) in 12 weeks
GCSEs C grade or above (or equivalent) in English and Maths
A First Aid at Work qualification or willingness and ability to gain (with support from the company) in 12 weeks
An enhanced DBS check
Knowledge of Microsoft Office
Understand the importance of Health and Safety and its application
Personal character requirements
Flexibility in working, including evening, weekend and Bank Holiday working on a shift rota basis
Great Customer Service
Effective interpersonal skills
A good team worker
Excellent verbal and written communication skills
A positive can do attitude
A passion for leisure and fitness services