Leisure Activity Assistant

What you'll be responsible for You'll be part of our Activity team, helping to safeguard and support customers taking part in water sports, land-based and team-building activities, while ensuring a high standard of health and safety at all times. Our Activity Centres are open 7 days a week, so the role will include working evenings, weekends and bank holidays. What you'll be doing

• Provide excellent customer service, meeting, greeting and helping every visitor gain the most from their visit, including checking in customers, responding to activity and booking enquiries and taking payments.
• Assist in the delivery of high-quality land and/or water-based activities, including team-building programmes, in line with National Governing Body (NGB) and Welsh Water requirements.
• Assist with the hire of activity equipment, including providing effective safety briefings, and support customers using equipment at the site.
• Work proactively as part of a team to set up and pack away on-site facilities, while helping to maintain the repair, security and cleanliness of activity equipment to a consistently high standard.
• Help ensure the safety of everyone on site, including employees, activity participants and members of the public, following company procedures for reporting incidents and maintaining excellent water safety.
• Communicate with visitors in an enthusiastic, knowledgeable and helpful way, delivering excellent customer service and projecting a positive image for Welsh Water.
• Work alongside the Ranger team on reservoir safety and biosecurity, as well as supporting the upkeep and tidiness of the site, including litter picking, toilet cleaning, and building and site maintenance.
• Help ensure site and waterside rules are followed, particularly the 'no unauthorised swimming in reservoirs' rule, opening and closing times, and the safe marshalling of visitors during busy periods.
• Work collaboratively with third-party organisations, including wildlife charities and volunteer groups, and support conservation, educational, public access and recreational activities, open days and events.
• Support the wider team and other departments, including the café or Ranger team, as required to meet the needs of the business.
  
  You'll enjoy working with people and helping visitors have a safe, enjoyable and memorable experience. You'll be comfortable working as part of a team, while also using your own initiative when needed.
Essential Experience
• Experience of working with the general public and providing a helpful, customer-focused service.
• Experience of following health and safety procedures.
Essential Knowledge & Skills
• Enthusiastic about putting our customers first every day.
• Able to work confidently on your own initiative and as part of a team.
• An understanding of water safety.
• Excellent communication and interpersonal skills, with the ability to communicate effectively in English.
• Comfortable using IT and learning new systems. Don't worry if you haven't used our systems before, we'll provide the training you need.
• Honest and professional in your approach.
• Open to feedback, learning and developing new skills.
  
  About our visitor attraction centre...
Our at opened in 2023, in the North of Cardiff, and is open all year round! This is an exciting opportunity for anyone wishing to join Welsh Water. The site boasts, a state-of-the-art Visitor Attraction building with 150cover restaurant, balcony with views over both reservoirs, group and cubicle changing rooms, both land and water-based activities, education learning space, bird hides & islands, meeting rooms and a Grab & Go.

Please apply ASAP - we will review applications on a weekly basis until the role is filled with a suitable match. Good to know 2027 Seasonal Casual Staff Talent Pool Fancy joining us for the 2027 season? We're looking for 25 enthusiastic people to join our seasonal casual staff talent pool and support us throughout the season.
• Contract: Casual / zero-hours
• Training: Paid training days are planned to begin in January 2027, ideally including a couple of weekends before the season starts.
• Working pattern: Work will be available across weekends and school holidays, including during the winter period. As this is a zero-hours contract, hours are not guaranteed.
• Talent pool: Successful applicants will join our 2027 seasonal casual staff talent pool, from which casual work can be offered based on business requirements and availability., We have great benefits, including:
· Annual pay review · Staff Discounts at our visitor attractions · Full training given and uniform provided · Beautiful working location · Flexible working hours Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment. Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT © Dŵr Cymru Cyf 2019.