Legal Aid Caseworker (Housing and Debt)
Citizens Advice Mid Mercia, Osmaston, City of Derby
Legal Aid Caseworker (Housing and Debt)
Salary not available. View on company website.
Citizens Advice Mid Mercia, Osmaston, City of Derby
- Full time
- Permanent
- Onsite working
Posted today, 17 Sep | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: f754aea54ddc40ab91b6018facbcdebe
Location ref: Osmaston, City of Derby
Full Job Description
We are looking for a full-time Housing and Debt Telephone Caseworker to join our Derby-based team, supporting the delivery of the Legal Aid Specialist Telephone Advice Service (TAS). The role will be to deliver telephone advice to clients with housing and housing related debt matters.
Responsibilities / Key Tasks:
Ensure that cases are opened and actioned in a swift time and manner according to the relevant KPI as advised by your line manager
Maintain cases to a high standard on the case management system
Meet deadlines and performance-based targets set by your line manager
Assist the Legal Services Manager and other team members as required
Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
To interpret information and present options to clients
Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate