Leasehold Officer

As a Leasehold Officer, you will play a key role in delivering a high-quality, resident-focused service to homeowners and leaseholders across Haringey. You will be responsible for managing a wide range of leasehold functions, including lease compliance, Right to Buy applications, property sales and resales, subletting enquiries, alterations, communal repairs, and anti-social behaviour cases. The role involves providing expert advice, resolving complex queries, investigating breaches of lease conditions, and ensuring services are delivered efficiently and in line with legislation and council policies, The Leasehold Team is committed to providing an excellent service to homeowners and leaseholders, helping residents to understand their rights and responsibilities while maintaining safe, well-managed communities. Working closely with colleagues across Housing Management, Property Services, Capital Works, Service Charges, and Anti-Social Behaviour teams, we take a collaborative approach to delivering positive outcomes for residents. The team is supportive, knowledgeable, and focused on continuously improving services and customer experience

You will have experience working in a customer-focused environment, ideally within housing, leasehold services, or a related field. With excellent communication and organisational skills, you will be confident managing complex enquiries, interpreting leases and legislation, and building positive relationships with residents and stakeholders. You will have strong attention to detail, be comfortable using a range of IT systems, and be motivated to deliver outstanding customer service. Most importantly, you will be committed to making a difference for residents and helping to improve housing services across the borough.

Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.