Leasehold Manager

Pinnacle Group are looking for a Leasehold Manager to oversee complex customer enquiries and leasehold casework, including compliance, lease interpretation, and specialist transactions, ensuring a consistent customer experience and full alignment with regulatory and client requirements. In this role you will manage a team of 2 Leasehold Coordinators in delivering a seamless and efficient service to customers and clients.Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.The ideal candidate will have a minimum of 2 years' leasehold experience, with proven supervisory or managerial capability, and a strong track record of handling complex casework, escalations, and lease interpretation, while leading a small team to deliver a consistent, compliant, and customer-focused service in line with regulatory and client, interpretation disputesManage risks associated with leasehold obligations and customer disputes

• Oversee the handling of enforcement and breach managementSupport the Staircasing and Resale Manager [NR2.1]interpreting leases on complex transactions including: resales & staircasing, remortgages, transfers of equity, certificates of complianceSupport responses to solicitor enquiries and legal queriesAct as primary point of contact for clients on leasehold mattersLiaise with managing agents, solicitors, councils, and internal teamsSupport mobilisation of new stock, ensuring lease structures are understoodKey requirements:2 years experience in leasehold management2 years experience in interpreting residential leasesExperience in managing complex casework and escalationsPrior experience in a leadership role i.e. team leader, supervisor, managerStrong communication skillsOur OfferThe more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome
applications from all backgrounds - particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailersMaternity/paternity packagesFlexible Working ArrangementsLife AssuranceEnhanced Pension SchemeAdditional Annual LeavePrivate Medical InsuranceCycle to Work SchemeEmployee Assistance ProgrammeRetail DiscountsChildcare AssistanceSeason Ticket LoansSick Pay SchemesPersonal Development Plans

requirements.This is a hybrid role with a requirement of 1 day in the office on Wednesdays in Holborn, London.Who We ArePinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.We're a people-first organisation with a valuesdriven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.Who We're Looking ForWe're looking for someone who, alongside the key criteria below, will sign up toour values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.Key Responsibilities:Provide technical oversight on complex casework and lease interpretationOversee all leasehold and non-transactional casework across the portfolioAct as escalation point for complex or sensitive cases, including: lease breaches, probates, subletting requests, lease