Leasehold Income Officer

About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all.
What You'll Be Doing
As a Leasehold Income Officer, you'll be part of a busy and supportive income team managing accounts for over 9,800 leaseholders, playing a vital role in safeguarding essential income that supports housing services. You'll take ownership of a diverse portfolio, proactively managing leasehold charges such as service charges and major works, using a balanced, person-centred approach that prioritises early engagement while confidently progressing enforcement action where required. This is a collaborative role where you'll work closely with colleagues across Housing and Repairs, build strong relationships with leaseholders, and contribute to a high-performing service that combines commercial awareness with empathy making a meaningful impact on both residents and the organisation.
All About You
To find out more about what it is like to work at Camden, meet some of our People by visiting ' '.
You'll share our ambition to make Camden the best place to live and work, with a strong commitment to putting residents at the heart of every interaction. You'll bring a proactive, compassionate and inclusive approach, with the ability to build trusted relationships, communicate clearly and support people from a wide range of backgrounds. You understand the importance of delivering accessible, transparent and responsive services, and you're motivated to make a positive difference to residents' lives.
Confident using systems and data, you'll manage your workload effectively, keeping accurate records and using insight to inform timely and appropriate action. You'll take a balanced approach to your work acting early to prevent issues, offering support where needed, and working collaboratively with colleagues and partners to achieve the best outcomes. With an understanding of housing services or a willingness to develop your knowledge, you'll combine empathy with accountability to deliver fair, consistent and sustainable results for leaseholders and the wider community.