St Nicholas Hospice Care is a local charity providing help, advice and support to people in West Suffolk and Thetford in the final chapters of their life, who are living with long-term and life-threatening illnesses. Our services are not just for patients, but for their family and friends too. They include everything from specialist medical care to bereavement support and practical help. At our heart is the vision - Everyone in our communities has support, dignity and choice when facing dying, death and grief. We do this by living our values: Compassion, Accountability, Respect and Equity., We are currently recruiting for a Learning & Development Administrator to join our HR team which is focused on driving and supporting culture, wellbeing, people development and process. Your role will be supporting and administering the delivery of all L&D activity, particularly ensuring all employees and volunteers receive mandatory and statutory training appropriate to their role. Key Responsibilities

• Plan and administer staff and volunteer mandatory and statutory training
• Plan and administer Corporate Induction & Volunteer Welcome Mornings
• Respond to direct requests / queries from employees, volunteers, trustees and the education team about training and support them to resolve any issues
• Provide, analyse and monitor L&D data on a monthly and quarterly basis and ad hoc as required, focusing on mandatory and statutory compliance levels. Provide quarterly activity updates to Head of Human Resources
• Monitor completion of onboarding process for new starters
• Process external L&D applications, maintaining records of external training costs, types of training attended and updating completed training on personal records
• Extract training or development needs as identified in appraisals and support any needs that requirement central management or provision
• Monitor the L&D inbox and deal with all enquiries in a timely manner
The successful candidate should have previous administration experience, enjoy working with data, be confident using IT and a quick learner of new systems. Working well on your own initiative and good communication are key to this role. As an employee you will receive the following benefits:
• A Health Cash Plan & Wellbeing programme
• 25 days annual leave increasing to 29 with service (pro-rata for part-time employees)
• Enhanced Occupational sick pay scheme
• Access to a group pension plan or if you have a current NHS pension, we can offer a continuation of your plan (subject to criteria)
• Life assurance