Learning Centre Manager

The Learning Centre Manager is responsible for the day-to-day operation and service delivery of a Learning Centre within Prison Learning Design & Delivery (MOJ People and Capability). The role ensures the centre provides a safe, secure, and hygienic environment, maintaining high standards of facilities and delivering exceptional customer service at all times. The post holder will promote and maximise the use of the Learning Centre, working closely with the Learning Centres Manager to ensure efficiency, best value for money, and alignment with the Prison Learning Design & Delivery operating model. They will uphold an inclusive environment free from discrimination and harassment, supporting the training needs of all delegates and fostering a culture of learning and continuous development across the organisation. Health and safety compliance is a key responsibility, alongside championing wellbeing for staff and customers, ensuring it remains central to all interactions. While the role carries no direct line management responsibilities, the Learning Centre Manager acts as a key point of contact for the centre, ensuring smooth operations and a positive experience for all users. Main Activities / Responsibilities

• Drive achievement of people-related targets and strategic learning objectives across Prison Learning Delivery.
• Ensure cost-effective, productive, and customer-focused learning environments.
• Champion group values and deliver excellent customer service.
• Manage key internal and external stakeholder relationships; promote facilities to government agencies.
• Maintain a discrimination-free, inclusive learning environment meeting delegate training needs.
• Oversee health & safety compliance, risk assessments, and safe systems of work.
• Manage Learning Centre facilities: safe, secure, hygienic, and fully utilised.
• Handle diary management, event & training bookings and key holding.
• Manage training rooms, ICT systems, and provide support to trainers and delegates.
• Set up classrooms and procure materials/services within budget.
• Respond to customer complaints and requests promptly; drive continuous improvement.
• Act as Fire Marshal and First Aider; conduct statutory fire alarm tests.
• Serve as Vetting Contact Point and Care Team member.
• Deliver management information reports, course evaluations, and utilization data.
• Ensure data protection and information assurance compliance.
• Review Service Level Agreements as needed.
• Assist with interviews and participate in projects when required., The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy., As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team. For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos. Diversity & Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. Redeployment Interview Scheme Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'. MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion., A sift based on the lead behaviour, Making Effective Decisions, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered. Behaviours Application Form Question Word Limit 250 Making Effective Decisions Delivering at Pace Changing and Improving Working Together Experience We will assess your experience for this role via the following methods Statement of Suitability Statement of Suitability Guidance for the Statement of Suitability Your Statement of Suitability should be no more than 500 words and should give us examples of how your skills and experience meet those needed for this role. Evidence of Experience Statement of SuitabilityInterview stage assessments Interview Dates Expected early June Behaviours Making Effective Decisions Delivering at Pace Changing and Improving Working Together Strengths Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here. Level of security checks required Baseline Personnal Security Standard (BPSS)


• First aid trained.
• Care Team trained
• Experience of working across complex groups/organisations
• Problem solving with ability to create resolutions
• Excellent organisation skills and written/verbal communication skills.
• IT literate with very good working knowledge of Microsoft applications
• Ability to engage with, enthuse and inspire a diverse range of stakeholders and organisations
Qualifications
• Functional level 2 English and Maths is desirable
• Business Admin L3 or equivalent is desirable
Please note that whilst we don't assess or score 'desirable' criteria, we may consider evidence provided that demonstrates meeting the desirable elements of the role, but only after scoring behaviours and the statement of suitability where there is a need to differentiate between closely scored candidates.,
• Making Effective Decisions (lead)
• Delivering at Pace
• Working Together
• Changing and Improving
Experience
• A Statement of Suitability consisting of a maximum of 500 words., Making Effective Decisions (lead)
• Delivering at Pace
• Working Together
• Changing and Improving
  
  People and Capability is here to support the organisation by enabling its people to be the best that they can be. We are continuously reviewing and enhancing the services we provide across the Ministry of Justice (MoJ) to ensure the delivery of high-quality services for our customers.
As a department, we are going through a period of significant transformation and our people services are at the forefront of enabling that change. MoJ People and Capability is a team of 1,400 committed and capable professionals delivering people services across the Justice family. At the heart of delivering these services, are our people.

The MoJ offers a range of benefits: Annual Leave Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees. Eligibility Staff on fixed term appointments must have been recruited through fair and open competition. Vacancies advertised "cross-government" are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules. Support
• A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.
Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants.