Learning Centre Assistant

To become a Centre Assistant in our Learning resources department, we need someone who is "supportive, team player and can work off their own initiative.

The successful candidate will have the chance to acquire new skills and develop their abilities in a wide range of activities.

We have a variety of students from the surrounding area, we are a welcoming and inclusive community that champions diversity and equality across our college.

Our departments collaborate to establish and uphold the inclusive HoW culture, we keep this in mind as we manage interactions with the public, fellow employees, and nearby schools.

Although this position is centred on our Redditch campus, all applicants must be prepared to travel to our other campuses or surrounding areas as required.

WHAT YOU'LL BE DOING:

To find a more detailed list of your day-to-day responsibilities, please refer to the key roles and accountabilities section on our Job Description. In summary, as someone who has experience in providing support to people of a wide range of ages and abilities and Good I.T. skills, you will support in many aspects. To name a few:

Provide a comprehensive customer service for all Learning Centre users including answering enquiries via telephone, email and face-to-face interactions.

Carry out desk duties in the Learning Centres, including the issuing and returning of resources, shelving returned materials, general tidying of the Learning Centres, taking payments for services such as printing, copying, and sale of stationery.

To book groups in the Learning Centre as requested, liaising with the Timetabling Team, including for Thrive and Elements sessions. Monitor and report on attendance as required.

Heart of Worcestershire College, the county's largest further education institution, offers a diverse range of academic, vocational, and community courses throughout its campuses. In all we do, our principles of diversity, integrity, partnership, and trust come through, enabling us to offer timely and knowledgeable services both within and outside of our immediate neighbourhood. By 2030, we also intend to be 90% green!

Our goal is to advance, innovate, and inspire. We're looking for people who want to come along for the journey because our growth will be your growth., Every person we hire has a different mix of experiences, cultures, and identities, as well as a unique background and physical make-up. Together, we strengthen HoW.

The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised.

A career with us entails much more than a pay check, because we know our employees are our most valuable resource. You can look forward to the following perks with us.

Confidential Employee Assistance Programme (available 24/7, 365 days a year); giving access to free confidential counselling

Regular Continuing Professional Development

Opportunity to gain further qualifications and enhance professional development through our Awards process

Generous holiday allowance

Agile and Flexible working (Dependent upon role)

Employee discounts & benefits package including high street and travel discounts